tx999 Privacy Policy
Your privacy matters to us. This policy explains what personal data tx999 collects, how it is used, who it may be shared with, and what rights you hold over your own information.
Introduction
tx999 operates the online casino and sports betting platform available at tx999.ws. As the operator, tx999 is the data controller responsible for the personal information collected from users of the Service. tx999 is committed to handling all personal data transparently, with care, and in accordance with applicable privacy law. This Privacy Policy gives users a clear, honest account of how data is collected and processed, and sets out the rights available to every player on the platform.
By registering an account on tx999 or continuing to use the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, you should stop using the Service and may request account closure by contacting our support team.
Privacy at a Glance
The cards below summarise tx999's core privacy commitments. Full details follow in the sections beneath.
SSL Encryption
Every login, deposit and data transfer on tx999 is protected by industry-standard SSL encryption.
No Data Selling
tx999 does not sell, rent or trade your personal data to any third party for marketing purposes.
Right to Delete
You may request deletion of your personal data at any time, subject to legal retention obligations that apply to gaming operators.
Transparent Use
We use your data only for the purposes stated in this Policy — never for undisclosed profiling or opaque automated decisions.
Secure Storage
Personal data is held on secured servers with access restricted to authorised personnel only, for no longer than necessary.
Contact Us
For any privacy query or to exercise your data rights, contact tx999 support via live chat or email.
1. Information We Collect
Personal Information You Provide
When you register an account, use the Service, or contact tx999 support, you may provide personal information that includes:
- Identity information: full name, date of birth and gender, collected at registration and used for account verification and age-eligibility checks (21+ requirement).
- Contact information: mobile phone number and email address, used to send account notifications, transaction confirmations and, where you have opted in, promotional communications.
- Identity verification documents: where required by KYC procedures, copies of government-issued ID, proof of address and, in some cases, a selfie photograph for liveness verification.
- Support communications: records of your correspondence with tx999 support, including live chat transcripts and emails, retained for service quality and dispute resolution purposes.
Usage and Technical Data
When you access and use tx999, we automatically collect certain technical and usage data through server logging and analytics technology. This may include:
- Device and connection data: IP address, device type, operating system, browser type and version, screen resolution and mobile network operator — used to ensure correct display and to detect suspicious access patterns.
- Session and behavioural data: pages visited, time on site, game sessions started and completed, betting activity (stakes, game selections, outcomes), and deposit and withdrawal transaction history.
- Cookie and tracking data: information collected through cookies and similar technologies as described in the Cookies section of this Policy.
Financial and Payment Data
When you make a deposit or withdrawal, tx999 collects the details necessary to process the transaction — including your mobile wallet number (for bKash, Nagad, Rocket or Upay), bank account reference, or card details (for Visa and Mastercard). Full card numbers and mobile wallet PINs are never stored by tx999; these are handled directly by the relevant payment providers under their own security standards. tx999 retains transaction records including amounts, timestamps and payment method identifiers for accounting, fraud prevention and regulatory compliance.
2. How We Use Your Information
tx999 uses personal data only for legitimate, disclosed purposes necessary for operating the Service or required by applicable legal obligations. We do not use your data for any purpose not set out in this Policy or separately communicated to you at the point of collection. The primary purposes for which your personal data is used are listed below.
Primary Uses of Your Data
- Account creation and management: creating and maintaining your tx999 account, verifying your identity, processing KYC checks, and managing your preferences and access to the Service.
- Transaction processing: processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer or card, and maintaining accurate records of all financial transactions on your account.
- Service communications: sending transactional messages relating to your account, including deposit and withdrawal confirmations, security alerts and any information required for the proper operation of your account.
- Fraud prevention and security: monitoring account activity for signs of unauthorised access, fraudulent transactions, bonus abuse and other prohibited conduct. Where suspicious activity is identified, tx999 may suspend accounts, investigate and — where required — refer matters to relevant authorities.
- Responsible gaming: supporting the responsible gaming tools on the platform, including processing deposit limit requests, session limits and self-exclusion requests, and identifying patterns of play that may indicate a player needs support.
- Legal and regulatory compliance: meeting tx999's obligations under applicable laws, including anti-money laundering requirements, record-keeping obligations and any reporting requirements that apply to online gaming operators.
3. Legal Basis for Processing
tx999 processes personal data only where a valid legal basis exists for doing so. The following legal bases apply to the processing activities described in this Policy.
Applicable Legal Bases
- Contract performance: the majority of processing tx999 carries out is necessary for the performance of the contract between tx999 and the player — specifically the Terms and Conditions governing the use of the Service.
- Legal obligation: tx999 is subject to legal obligations that require personal data processing, including anti-money laundering rules that mandate identity verification, transaction monitoring and record-keeping.
- Legitimate interests: tx999 processes certain data on the basis of its legitimate interests as an operator — including fraud detection, platform security and service improvement — where those interests do not override the fundamental rights and freedoms of the individuals concerned.
- Consent: where tx999 sends optional marketing communications or uses non-essential cookies, this processing is based on your consent. You may withdraw consent at any time by contacting support or adjusting your cookie preferences.
4. Sharing Your Information
tx999 does not sell, rent or trade personal data. We may share personal data with carefully selected third parties only where necessary for the purposes described in this Policy or where required by law. In all cases, third-party recipients are required to handle your data in a manner consistent with this Policy and with applicable privacy law.
Categories of Third-Party Recipients
- Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard and other payment processors receive only the transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and security standards.
- Game providers: Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe and other game studios receive the minimum data required to deliver game content to your session — such as a session token. They do not receive your full personal profile.
- Identity verification services: third-party KYC providers may process copies of your identity documents and, where applicable, biometric data on tx999's behalf in order to verify your identity and confirm age eligibility.
- Law enforcement and regulatory bodies: tx999 may disclose personal data to law enforcement agencies, financial intelligence units or other regulatory authorities where required to do so by applicable law, court order or regulatory requirement — including in connection with anti-money laundering obligations.
tx999 will never share your personal data with third parties for their own marketing purposes without your explicit consent. All data-sharing arrangements with service providers are governed by data processing agreements that require those providers to protect your information in line with applicable privacy law.
5. Payment Data and Financial Privacy
tx999 treats financial data with the highest level of care. All payment transactions on the platform are processed over encrypted connections. tx999 does not store full payment card numbers, CVV codes, mobile wallet PINs or internet banking passwords. When you deposit via bKash, Nagad or Rocket, the transaction is authenticated directly within the respective payment provider's environment — tx999 receives only a transaction reference and a success or failure confirmation. This architecture ensures your most sensitive financial credentials are never exposed to tx999's systems.
Transaction records — including deposit and withdrawal amounts, timestamps, payment method type and account identifiers — are retained by tx999 for the period necessary to satisfy accounting, audit and regulatory obligations. These records form part of your account history and are accessible to you through your account dashboard. If you identify any transaction you do not recognise, contact tx999 support immediately.
6. Cookies and Tracking Technologies
tx999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session and gather analytics about how the Service is used. Cookies are small text files placed on your device by your browser when you visit tx999.ws. They do not contain executable code and cannot access other files on your device.
Types of Cookies We Use
- Essential cookies: strictly necessary for the platform to function. They maintain your login session, remember your language preference and enable secure payment flows. Disabling these cookies will prevent you from logging in and using the platform.
- Analytics cookies: collect aggregated, anonymised data about how visitors use the platform — such as which pages are most visited and how long sessions last — helping tx999 improve the overall experience for all players.
- Preference cookies: remember choices you have made on the platform, such as your selected language (English or Bengali) and display settings, so those preferences apply automatically on your next visit.
You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, block or delete cookies. Note that blocking essential cookies will prevent you from logging in and using the platform. Refer to your browser's help documentation for guidance.
7. Data Retention
tx999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, taking into account applicable legal, regulatory and operational requirements. Account data and transaction records are retained for the period required to satisfy anti-money laundering record-keeping obligations. Identity verification documents are retained for the minimum period required by applicable regulations. Support communications are retained for a reasonable period for customer service and dispute resolution purposes. Aggregated analytical data may be retained indefinitely in anonymised form for platform improvement purposes.
When your account is closed — whether at your request, due to inactivity, or following a Terms and Conditions breach — tx999 will delete or anonymise personal data that is no longer required for legal or operational purposes within a reasonable timeframe. Certain records will be retained for the minimum period required under applicable law even after account closure, after which they will be securely deleted.
8. Data Security
tx999 takes the security of personal data seriously and has implemented a range of technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction or disclosure. While no online platform can guarantee absolute security, tx999 maintains the following security practices:
Security Measures in Place
- SSL/TLS encryption on all data transmissions between your device and tx999's servers, ensuring that personal and financial data cannot be intercepted in transit.
- Access controls: access to personal data stored on tx999's systems is restricted to authorised personnel whose roles require them to process that data. Access rights are reviewed regularly and revoked when no longer needed.
- Password security: account passwords are stored in hashed form using industry-standard cryptographic algorithms. tx999 never stores passwords in plain text and cannot retrieve your password — only reset it via a verified process.
- Incident response: tx999 maintains procedures for responding to data security incidents. In the event of a breach that poses a risk to your rights, tx999 will notify affected users and take remedial action as required by applicable law.
You can help protect your own account by using a strong, unique password, enabling any two-factor authentication options available on the platform, and logging out after each session — particularly when using a shared or public device. If you believe your account security has been compromised, contact tx999 support immediately.
9. Your Data Rights
As a tx999 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact tx999 support via live chat or email. tx999 will respond to valid requests within a reasonable timeframe and without charge.
- 👁️ Right of AccessYou may request a copy of the personal data tx999 holds about you, together with information about how it is being used.
- ✏️ Right to RectificationYou may request correction of any inaccurate or incomplete personal data tx999 holds about you. Certain account details can be updated directly through your account settings.
- 🗑️ Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to tx999's legal obligation to retain certain records for a minimum period under applicable law.
- ⛔ Right to ObjectYou have the right to object to processing carried out on the basis of legitimate interests, including direct marketing profiling. To opt out of marketing communications, contact support at any time.
- 📦 Right to Data PortabilityWhere tx999 processes your data on the basis of consent or contract performance, you may request a copy of that data in a structured, machine-readable format for your own use or transfer to another service.
tx999 will not discriminate against any user for exercising their data rights. Exercising a data right will not affect your access to the Service, provided your account remains otherwise in good standing. tx999 reserves the right to verify your identity before acting on a data rights request to ensure information is not disclosed or altered at the request of an unauthorised person.
10. Protection of Minors
tx999 does not knowingly collect personal data from persons under the age of 21. tx999 is an adult-only platform and access by minors is strictly prohibited. If tx999 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed. If you are a parent or guardian and believe a minor has registered on tx999, please contact support immediately with relevant details so that the account can be closed and data removed without delay.
11. Changes to This Privacy Policy
tx999 may update this Privacy Policy from time to time to reflect changes in the law, changes in how the platform operates, or changes in the data practices described herein. When a material update is made, tx999 will post the revised Policy on the platform with a new effective date. Where the change is significant and meaningfully affects how your data is processed, tx999 will endeavour to notify registered users via their registered contact details prior to the change taking effect.
Your continued use of the Service following the effective date of any update to this Policy constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically. The current version is always available at tx999.ws/privacy-policy. If you have concerns about changes to this Policy, please contact tx999 support before continuing to use the Service.
12. Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how tx999 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries promptly and to resolve any concerns fairly and transparently.
You can reach tx999 support via live chat on tx999.ws (available 24/7) or by email at [email protected]. Please include your registered account username in any data rights request so we can locate your records and respond accurately. tx999 will not charge any fee for handling data rights requests and will aim to respond within 30 days.
Ready to Explore tx999?
Now that you know how we protect your data, discover the full tx999 experience — cricket betting, live casino, slots and more, accessible 24/7 for players across Bangladesh.
21+ only. Please gamble responsibly. tx999 is committed to your privacy and data security.